FAQ
In FAQ you‘ll find commonly asked questions and corresponding answers
Why can‘t I hear the ringing sound on outgoing calls?

Well, it seems that you have turned off this function. If you want to hear that sound, please right-click on ““Spykas”” program and select “Audio options”. Then just select “mute on ringing” or simply click the headphone icon.

How do I make a “Spykas” call?
Calling to Lithuania you must enter the number in the following way: 8 - "Country or mobile network code" - "number”.
For e.g. If you are calling to Vilnius: 852XXXXXX
Can I call all numbers in all countries?

“Spykas” enables you to call  all the fixed and mobile networks internationally and talk at fantastic rates. It might not be possible to access some premium service numbers or other special numbers in some countries.

I can‘t reach one particular number. What‘s wrong?
This could happen due to the fluctuations in the public switched telephony . This might be temporally situation, so please try again later. However, if the problem persists, please contact us by info@spykas.com reporting the wrong destination and we will do our best to solve the problem.
Can I call emergency numbers (e.g. 112, 211, 999, 911)?
We are sorry but we can not provide you with emergency services
I can’t hear anything! What's wrong?
1. First of all, please make sure you have a microphone and speaker properly connected to your computer. You can do this by listening to some record or just radio.
2.  Please check Internet availability.
3. Please check whether you are a registered “Spykas” user. You should notice a note “Registered”.
4. Be sure that you haven’t checked “Mute” function (in this case speaker icon should be brownish). If yes, click the icon as it turns to grey color.
5. Check the sound settings. You should try this as follows: open „Start“=> „Control Panel“ => „Sounds and Audio devices“ => „Advanced”,  the button found in  „Device volume“ section.
6. Please check if “Spykas” uses Windows default audio device. In order to make sure, please right-click ““Spykas”” icon and choose “Audio options”.
The default audio device is not found if you can’t make changes in „select output device” and „select ringing device” sections.
The other person can't hear me. What's wrong?
1.First of all, we recommend checking if you have a microphone and speaker properly connected to your computer. You can do this by listening some record or just a radio.
2. Be sure that you haven’t checked “Mute” function (in this case speaker icon should be brownish). If yes, click the icon as it turns to grey color.
3.Please check the sound settings. You should try this as follows: open „Start“=> „Control Panel“ => „Sounds and Audio devices“ => „Advanced”,  the button found in  „Device volume“ section.
4.Please check if “Spykas” uses Windows default audio device. In order to make sure, please right-click ““Spykas”” icon and choose “Audio options”. The default audio device is not found if you can’t make changes in „select output device” and  „select ringing device” sections.
The other person reports poor sound quality while calling. What should I do?
This might happen due to the technical difficulties that the calling person might be facing ( for eg. in case you are calling to the mobile network, such calls might have some fluctuations. Poor sound quality might be cased if you’ve checked “Mic boost” at “Audio options”.
Another way of improving quality is to adjust the microphone position. Many of the microphones work properly at a distance of 5 cm of the mouth. An alternative would be to give a trial of the new headphones and microphone.
Do the same call charges apply no matter which country I am calling from?
All the “Spykas” users are provided with incredibly low rates no matter where you are calling to. This allows abroad “Spykas” users to call both internationally and locally for a low price. For pricing information please see our call rates list.
I’ve experienced that the local calls are very highly priced. How does ““Spykas”” provide these calls for such a low price?
Well, if you’re using ““Spykas””, your voice is being transferred through the Internet connection and that causes cost reduction.
How much I will have to pay for the calls among ““Spykas”” users?
The calls among the ““Spycas”” users are for free!
Which number is visible for the person I’m calling to?
Each “Spykas” program is provided with Lithuanian number as follows: 8 700 XXXXX. This is the number within your friend’s eye. On subject to network the prefix might differ: 00370700XXXXX or +370700XXXXX or 8700XXXXX
You will receive the calls from Lithuanian callers as well from those living abroad. While being abroad you should dial 00370700XXXXX or +370700XXXXX; this means that you should enter international code, Lithuanian code and particular ““Spykas”” number.
Attn!  The calls will be priced according to Lithuanian fixed rate network. Thus you can enjoy the calls in terms of local rates.
Do I have to enter 00 and Lithuanian code (370) in case I’m calling to Lithuania?
No, it’s not necessary. Please do as follows: Starting with the 8 - country or mobile network code - the number.
For e.g.: Calling to Vilnius: 852XXXXXX
Can I record the calls?

Yes, you can. As your calls will be recorded in GSM format, we reccomend to use these programs for listening to the recordings:
 
1. Winamp with a plug-in (http://www.winamp.com/plugins/details.php?id=142107)
 
2. Quicktime Player (http://www.apple.com/quicktime/win.html

I can’t be reached within my ““Spykas”” number. What’s wrong?
Probably you are not registered. If you are registered, you should notice a button located on account field, marked as”Unregistered”. If you can’t see this, just click that button.
In case of fail, you might have faced the problems as follows:
1.Your Internet connection is temporally down
2.You are forbidden to enter this site by your network administration. Please contact him, report the problem. And ask for access to these ports: 4569 and 10000-20000.
3.Somebody damaged or deleted your configuration data. Try to uninstall and reinstall the program. If the problem still exists, please contact us by info@spykas.com
What does the button “Unregistered” means?
It provides the information weather your “Spykas” is connected to our service. Only being logged out, you might be reached by the number you are provided. Each time you open “Spykas” or in case of Internet disconnection it automatically starts to log in.
Why ““Spykas”” starts counting the minutes before the answer. Does this means that I’m charged even when my call is dropped
“Spykas” starts counting the minutes as you click “Dial”. Still, you are charged only after you are answered.
I can’t register to my “Spykas” account. What’s wrong?
You might have faced one of three following problems:
1.Your Internet connection is temporally down
2.You are forbidden to enter this site by your network administration. Please contact him, report the problem. And ask for access to these ports: 4569 udp and 10000-11000 tcp and udp.
3.Somebody damaged or deleted your configuration data. Try to uninstall and reinstall the program. If the problem still exists, please contact us by info@spykas.com
4.Please be sure if none of your programs works on /AX2 protocol. It is usually used by other similar to ““Spykas”” programs. Whereas both programs work on the same port, only of them is able to operate simultaneously. SO please turn off one of the.
I can’t dial! I click the “Dial” button; it starts counting, however the call does not take place. What I’m doing wrong?
Well, this means that:
a) Your “Spykas” has no connection with our service. This could happen due to the following reasons:
You might have faced one of three following problems:
1.Your Internet connection is temporally down
2.You are forbidden to enter this site by your network administration. Please contact him, report the problem. And ask for access to these ports: 4569 udp and 10000-11000 tcp and udp.
3.Somebody damaged or deleted your configuration data. Try to uninstall and reinstall the program. If the problem still exists, please contact us by info@spykas.com
b) The number is incorrect
c) The person that you are calling to is busy right now as it is indicated at the window.
Is “Spykas” available for Linux and other systems?
Currently “Spykas” is available for Windows XP
I can’t see Lithuanian letters. What shall I do?
This happens due to improper settings. You can check and change this if you open „Start“ => „Control panel“ =>„Regional and language options“. To see Lithuanian letter, check “Lithuanian” in “standards and formats” field.
Can I purchase “Spykas” living abroad?
 Well, first of all you should sign subscriber’s agreement. If you are not able to arrive to our services, please just contact us through the e-mail info@spykas.com. On customer’s request, the contract might be signed in terms of fax or e-mail
I can’t find your service in my city. Where can I get “Spykas”?
You can get Spykas through our easy-to-use pre-paid system here. Just a few moments spent on registration and downloading the program and you can make calls through your Spykas program.
If you haven’t found the answer that you ar looking for, please fill in the question for on the right. We will contact you as soon as possible.
Short of Information?
Send us a request to info@spykas.com with your contact information and we will soon contact You.

If you are visiting Lithuania, you can visit NTT central office at Vilnius
UAB „Nacionalinis telekomunikacijų tinklas“
Paneriu st. 51, 03160 Vilnius; telephone +370 5 205 6000; fax +370 700 00 034
Working hours: I-V 9:00 am – 6:00 pm; VI-VII closed